About Jackson Comfort Services
A Promise Made Is a Promise Kept
Founded nearly a century ago, Jackson Comfort Services has worked to become a pillar in the communities we serve. A trusted resource for home and business owners, that continuously offers outstanding heating, cooling, and plumbing service with a personal touch. When you call us, you can count on an honest and authentic experience, from a company that genuinely cares about keeping you and your family safe and comfortable – year-round.
12-Year No Worry Guarantee
If your newly installed equipment malfunctions, it will be repaired at NO CHARGE for a period of 12 years from the date of installation. That's right, there is no charge for parts, labor, or diagnostics!
*Available on select units. Diagnostic fee is included 24/7 for first year. Year 2-12 diagnostic fee is included during regular business hours. Regular maintenance is required for full warranty coverage and system performance.
Contact us today by dialing (330) 525-8558 and find out why we’re a cut about the rest.
Our History
The Jackson Comfort story starts in the early 1920’s when J. W. Jackson started his own tinning (sheet metal) business in his Cleveland garage called J. W. Jackson Company. As his business grew, he began installing and servicing furnaces (air conditioners did not exist) and was known for his honesty, quality installations and repairs, and great customer service.
By the mid 1970’s, J. W. had retired, Paul (J. W.’s son) had taken over, and the business was moved to Twinsburg under the new name, Jackson Comfort Systems Inc. Paul’s sons, Mark and Gary, would soon join the business with their wives, Pat and Fonda, joining later. With the growing popularity and affordability of high efficiency furnaces and whole-house air conditioning, Jackson Comfort Services soon became the largest heating and cooling company in the area.
In the 1990’s, the company grew even more with the acquisition of XXth Century Furnace. A new building was custom built to accommodate the growth in Northfield Center that included a showroom, parts counter, and training room for technicians to stay up to date on the latest HVAC technology.
Today, Jackson Comfort Services is a fourth-generation family business and is still one of the largest heating and cooling companies in Northeast Ohio. But we have not outgrown our roots: providing honesty, quality installations and repairs, and great customer service!
For nearly 100 years, we’ve sustained a company mission rooted in providing 100% customer satisfaction. Made possible by employing the best people, investing in the most advanced technologies, and staying true to who we are at the very core – a company that always does the right thing, even when no one is watching. We take great pride in treating our staff like family. Come grow us!
View Open PositionsWe're a Cut Above the Rest
Simply put, our business is all about the customer. More than 95 years ago, our founders set out to start a company centered around keeping families safe and comfortable in their homes. After almost 10 decades – not only do we maintain the same guiding principles, but we’ve built upon them. At Jackson Comfort Services there is no such thing as a band-aid fix. We do things right the first time…every time. And that’s the only way we work.
Our Core Values
The principles that guide us are the pillars of our success:
- CUSTOMER SERVICE IS OUR #1 PRIORITY: We’re honest, friendly, and ready to deliver the great service you deserve for an affordable price.
- INTEGRITY FIRST: As an organization and as individuals, we do the right things and never compromise our values. We do not cut corners and we perform every job to the best of our abilities.
- OUR EMPLOYEES ARE MORE THAN JUST STAFF: They aren't just the face of our company; they are its heart and soul. We hire the best, then treat them like family.
- WE SERVE AS A TEAM: We are a team of individuals, but we act as one. When we work as a team, we are strong, we are focused, and we are unstoppable.
Our Customers Are Our #1 Priority
When you choose Jackson Comfort Services, your satisfaction is guaranteed or your money back! With so many contractors to choose from, it’s hard to know who you can trust. At Jackson Comfort Services, we’ve built our reputation on responsiveness, attention to detail and a personal approach to every job. If you’re not absolutely satisfied with any of our products or services, we’ll refund your payment.
The Jackson Comfort Promise
We promise that you will be 100% satisfied with the products and craftsmanship you receive from Jackson Comfort Services. If you are not 100% satisfied with your newly installed equipment, our level of service or the professionalism of our people within two (2) years of the date of installation, we will correct the problem to your satisfaction. If our efforts fall short of your expectations, we will remove the system within thirty (30) days of your request and refund you the entire contract price.
Client Courtesy Promise
We promise to always respect you and your home. Our technicians will arrive on-time, dressed in a clean, professional uniform. They’ll wear shoe covers, use drop cloths and when finished, will leave your home cleaner than they found it.
Apples to Apples Guarantee
We guarantee that you will not find a comparable installation for less. If you do, we will match it. In fact, we’ll pay you $50! All we ask is to review the competitive proposal, in person, as well as be able to walk you step-by-step through the differences, if there are any.
100% Performance Guarantee
We guarantee the proper performance of every piece of equipment we install. Whether it’s a 0° or 90° day, we promise that you’ll experience no more than a 3-degree temperature variance at your thermostat as compared to your thermostat set point. If your home’s temperature is not properly maintained, we will make any necessary modifications at no charge to you. We guarantee performance for a period of five (5) years as long as your system is maintained annually by Jackson Comfort.
No Lemon Guarantee
In the event you experience a compressor or heat exchanger failure within 1 year of the system’s installation (up to 12 years on premium equipment). We will replace the defective unit with a brand new, current model, FREE of charge.
This guarantee is limited to qualifying equipment, annual maintenance performed by Jackson Comfort is required.
Schedule your service with one of our professionals by calling us at (330) 525-8558 today.
Why Choose Jackson Comfort?
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Family & Locally, Owned & OperatedFor a whole century, Jackson Comfort has been and will continue to work as family.
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We Serve As a TeamWe are a team of individuals, but we act as one. When we work as a team, we are strong, we are focused and we are unstoppable.
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Treating Employees as Valued FamilyOur team is much more than just our staff and the face of the company. It's family delivering quality solutions and making you feel at home, always!
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Integrity First, Always!As an organization and as individuals, we do the right things and never compromise our values. We do not cut corners and we perform every job to the best of our abilities.
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I would highly recommend Jackson Comfort Services.
"John was awesome!!! He was a complete professional who explained everything thoroughly and performed high-quality work."
- Adrian B. -
Will continue to use Jackson comfort again if any else happens.
"Would recommend to my family and friends to have them come out and repair their systems."
- Robert N. -
I will definitely be calling him next time we need service.
"Mike came and evaluated the situation with our air conditioner unit. He was intelligent and professional."
- Jean C. -
I recommend Jackson Comfort Services especially because of Jake.
"Jake from Jackson Comfort Services did a great job today."
- Satisfied Customer -
Killer job and a super company.
"OUTSTANDING work and felt so comfortable with what the did and more importantly what they recommended."
- Rusty B.