Customer Commitment During COVID-19

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(330) 748-8930


Our work is guaranteed, or your money back

With so many contractors to choose from, it's hard to know who you can trust. We've built our reputation on responsiveness, attention to detail and a personal approach to every job.  If you're not absolutely satisfied with any of our products or services, we'll refund your payment.

12 Year No Worry Guarantee*

This warranty covers new equipment. If your equipment malfunctions, it will be repaired at NO CHARGE for a period of 12 years from the date of installation. That's right, there is no charge for parts, labor, or diagnostics!

*Available on select units. Diagnostic fee is included 24/7 for first year. Year 2-12 diagnostic fee is included during regular business hours. Regular maintenance is required for full warranty coverage and system performance.

100% Unconditional Happiness Guarantee

We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the craftsmanship provided by us and paid for by you. If you are dissatisfied with the performance of the equipment, our service, our people, within two (2) years of installation, we will correct the problem to your satisfaction and if we cannot satisfy you with our efforts, we will remove the system that we installed within thirty (30) days of your request and refund the entire contract price.

Client Courtesy Promise

We promise to send courteous, professional technicians to your home. Our technicians will not smoke or use offensive language in your home. We will protect your belongings by wearing shoe covers and laying drop cloths in appropriate areas. The work area will be completely cleaned up before we leave. We promise that all precautions will be taken to protect your home and property. If a problem does arise, it will be taken care of quickly and efficiently. We will treat your home like it was our own.

Performance Guarantee

We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manual, the system will perform as we have state herein. We have promised temperature variance at your thermostat of no more than plus or minus 3 degrees from your thermostat set point. If the temperatures are not achieved, we will make any modifications, at no charge to you for a period of five years.

When you sign anyone else's agreement there is no assurance that it will provide the comfort you hoped for. Others sell you equipment... we assure your comfort!

No Lemon Guarantee

We guarantee the equipment we have installed is maintained and operated in accordance with the manufacturer's operating and maintenance manuals, should your compressor or heat exchanger fail... we will replace the entire unit with a brand new current model, free of charge for up to twelve (12) years. No one else can make a pledge that strong.

Apples To Apples Guarantee

Anyone can make something cheaper by cutting and pricing it for less. So, it's important to know what is and is not included in any heating and cooling system you choose for your home. The Apples to Apples Guarantee is our promise to you that you cannot find a comparable installation for less... or we'll pay you a $50 bonus over the difference. All we ask is that the comparison be "apples to apples".

General Warranties

  • Repairs - 1 Year parts and labor (2 years if you are a G$P member)
  • Water Heater - 6 year tank warranty
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"Pete was a wonderful tech. He knew my Luxaire furnace and answered all my concerns. A follow up call from Lori was greatly appreciated. Great Company with Great People working for them!!!!!"

Vito, Macedonia

"Always leave me satisfied. Timely in every way. Great staff including the office workers. Mr. Jackson must treat his team right. He’s retained some really fine techs that represent their employer very well. Thank you!!"

Brad, Streetsboro

Jackson Comfort went above and beyond to get our tankless water heater installed before a holiday weekend so we would not be without hot water for 4 days. (We had come home from vacation to find our hot water heater toasted)

Bill, Medina

Jackson has been our HVAC service provider since 1984. They have always been courteous, timely, and knowledgeable. I strongly recommend them to any acquaintances to handle their A/C, heating needs.

David, Twinsburg

Jackson comfort is the only contractor I use and recommend. They are top-notch and A-1 in my opinion. Everyone there from the ladies who answer the phones and set appointments, to the technicians are great professionals!

Kathy, Northfield

With Jackson Comfort, we have no heating and air-conditioning concerns.

John, Hudson

Jackson installed my furnace and air-conditioner 15 years ago. I would definitely recommend them to friends. Excellent service.

Nancy, Macedonia

Jackson Comfort has serviced my furnace for years and I wouldn’t call anyone else.

Lesco, Akron

To see more reviews, or to give us one yourself, visit Yelp, YP, Google, or Facebook!
(330) 748-8930

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