Customer Commitment During COVID-19

Schedule an appointment

(330) 748-8930

Privacy Policy

Jackson Comfort Privacy Policy

Jackson Comfort values your privacy. The information you provide is for Jackson Comfort and Jackson Comfort affiliated companies use only. In the course of serving you as a website visitor, customer or someone affiliated with Jackson Comfort, Jackson Comfort may obtain personal information about you. Obtaining this information is important to our ability to deliver the highest level of service to you, but we also recognize that you expect us to treat this information appropriately.

Information Collected

Jackson Comfort collects personal information online, including but not limited to: names, postal and email addresses, as well as phone and fax numbers.

Use of Information

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted.

Sharing of Information

The information you provide is for Jackson Comfort and Jackson Comfort affiliated companies' use only. Your name and information will never be rented, sold, or shared with anyone outside of Jackson Comfort unless you consent otherwise.Jackson Comfort may release your personal information under the following circumstances:

  • Where release is required by law (ie. a subpoena), regulation, or requested by a government agency.
  • Where our records indicate a person or company may be engaged in fraudulent activity or other deceptive practices at which a governmental agency should be made aware of.
  • To appropriate person in situations wherein your communication suggests possible harm to others.

Keeping Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request by clicking here. Let us also know what led to your submission of personal information, so we may efficiently locate your information.

Securing Information

Physical, electronic, and managerial procedures have been employed to safeguard the security and integrity of personal information. All Jackson Comfort employees with access to personal information obtained on any Jackson Comfort website are also bound to adhere to this policy as part of their contract with Jackson Comfort.

Some of the other central features of our information security program are:

  • The use of specialized technology such as firewalls
  • Testing of the security and operability of web pages before they are introduced to the Internet as well as ongoing scanning for publicly known vulnerabilities in the technology
  • Internal and external reviews of our Internet sites and services
  • Monitoring of our systems infrastructure to detect weaknesses and potential intrusions
  • Implementing controls to identify, authenticate and authorize access to various systems or sites
  • Protecting information during transmission through various means including, where appropriate, encryption
  • Providing Jackson Comfort personnel with relevant training and continually updating our security practices in light of new risks and developments in technology

Computer Tracking and Cookies

Our websites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Blogs and Social Media

The views and opinions expressed on our blogs and social media outlets are those of the author(s) and do not necessarily reflect the policy or position of Jackson Comfort Heating & Cooling. Any repair, maintenance, sales or conversational recommendations, or advice are to be verified with the manufacturer or Jackson Comfort Sales Team. No one should repair or maintain their own HVAC or plumbing equipment without proper instruction, experience, and certification.

Policy Changes

This policy may be changed from time to time to reflect updates in our practices concerning the collection and use of personal information. The revised policy will be effective immediately upon posting to our website. This version of the Privacy Policy is effective January 19, 2017.

Addressing Concerns of Misuse

If you have a complaint about Jackson Comforts' compliance with this privacy policy, please contact us

Last update: January 19, 2017

"Pete was a wonderful tech. He knew my Luxaire furnace and answered all my concerns. A follow up call from Lori was greatly appreciated. Great Company with Great People working for them!!!!!"

Vito, Macedonia

"Always leave me satisfied. Timely in every way. Great staff including the office workers. Mr. Jackson must treat his team right. He’s retained some really fine techs that represent their employer very well. Thank you!!"

Brad, Streetsboro

Jackson Comfort went above and beyond to get our tankless water heater installed before a holiday weekend so we would not be without hot water for 4 days. (We had come home from vacation to find our hot water heater toasted)

Bill, Medina

Jackson has been our HVAC service provider since 1984. They have always been courteous, timely, and knowledgeable. I strongly recommend them to any acquaintances to handle their A/C, heating needs.

David, Twinsburg

Jackson comfort is the only contractor I use and recommend. They are top-notch and A-1 in my opinion. Everyone there from the ladies who answer the phones and set appointments, to the technicians are great professionals!

Kathy, Northfield

With Jackson Comfort, we have no heating and air-conditioning concerns.

John, Hudson

Jackson installed my furnace and air-conditioner 15 years ago. I would definitely recommend them to friends. Excellent service.

Nancy, Macedonia

Jackson Comfort has serviced my furnace for years and I wouldn’t call anyone else.

Lesco, Akron

To see more reviews, or to give us one yourself, visit Yelp, YP, Google, or Facebook!