Customer Commitment During COVID-19

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The Jackson Comfort Difference

We're a cut above the rest. But why?

To start: Jackson Comfort is a family owned and operated heating and cooling company based in Northeast Ohio for over 95 years. And everything we do is for the customer.

We believe:

If you're going to do it, you should do it right
We do not cut corners. We do it right the first time. Our pre-installation visit assures accuracy and minimizes downtime for the homeowner. 

The little things matter to us

You should get everything you expect from a heating and cooling company:

  • Fast, almost always same-day service
  • Flexible appointment times that fit your schedule
  • Technicians wear company uniforms and shoe covers on every job
  • We call when the technician is on their way, so you don't have to wait
  • Talk to a Jackson Comfort employee, not a machine
  • Techs use smart devices for customer records, dispatching, and troubleshooting
  • 30 day all-inclusive service warranty included with each visit (see more warranties)
  • 24 hour emergency service

Customer service is our #1 priority

We will be honest, courteous and timely on every call.

Our employees are more than just staff

They aren't just the face of our company, they are the heart and soul of the company. Hiring and keeping the best of the best is at the top of our list. 

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"Pete was a wonderful tech. He knew my Luxaire furnace and answered all my concerns. A follow up call from Lori was greatly appreciated. Great Company with Great People working for them!!!!!"

Vito, Macedonia

"Always leave me satisfied. Timely in every way. Great staff including the office workers. Mr. Jackson must treat his team right. He’s retained some really fine techs that represent their employer very well. Thank you!!"

Brad, Streetsboro

Jackson Comfort went above and beyond to get our tankless water heater installed before a holiday weekend so we would not be without hot water for 4 days. (We had come home from vacation to find our hot water heater toasted)

Bill, Medina

Jackson has been our HVAC service provider since 1984. They have always been courteous, timely, and knowledgeable. I strongly recommend them to any acquaintances to handle their A/C, heating needs.

David, Twinsburg

Jackson comfort is the only contractor I use and recommend. They are top-notch and A-1 in my opinion. Everyone there from the ladies who answer the phones and set appointments, to the technicians are great professionals!

Kathy, Northfield

With Jackson Comfort, we have no heating and air-conditioning concerns.

John, Hudson

Jackson installed my furnace and air-conditioner 15 years ago. I would definitely recommend them to friends. Excellent service.

Nancy, Macedonia

Jackson Comfort has serviced my furnace for years and I wouldn’t call anyone else.

Lesco, Akron

To see more reviews, or to give us one yourself, visit Yelp, YP, Google, or Facebook!