Customer Commitment During COVID-19

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Our commitment to customers during COVID-19

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For almost 100 years, Jackson Comfort has lived by our brand promise, “We always do the right thing…even when no one is watching.” As the effects of COVID-19 spread locally and globally, we turn to this enduring promise to guide us. 

In this climate, we know having a technician in your home may be a concern, but we want you to know that the health and safety of our customers and team members is our highest priority. We want to thank you for trusting Jackson Comfort with your HVAC systems and indoor air quality. Below is an update on what we are doing during this crisis. 

When You Book

To help reduce the spread of infection, our customer service representatives will be asking you about your health status relating to Flu like symptoms. This is in no way meant to pry into the personal lives of our customers, but is a measure to protect our team members as well as every one of our customers we may come in contact with over the next few weeks.

Before We Arrive

We are monitoring all team members for Flu like symptoms and are taking action accordingly. We will not knowingly send a technician who is ill into your home.

When We Arrive

Our technicians are supplied with hand sanitizer, disinfectant wipes, masks, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to source in bulk. We are doing everything in our power to ensure we are stocked on all these items to reduce the spread of infection.

While In Your Home

I have asked our technicians to keep a safe distance from our customers. This is not us being unfriendly (yes, we do like you) but we feel it is in everyone’s best interest to take reasonable precautions during this health emergency. We are also suspending our customer signature protocol so that you do not have to sign for your job on the technician’s tablet, which may have been touched by other customers.

Indoor Air Quality Basics

COVID-19 is spread through airborne particles. As experts in indoor air quality, we recommend a few things:

  • Change your air filter regularly (call if you are unsure how often).
  • Investing in a Whole-House Ultra Violet light to kill viruses and bacteria in your home.
  • Make sure the humidity in your home is between 35% - 50%.
  • Invest in a highefficiency filter or electronic air filter (for HEPA like results).

I know having a technician in your home during this trying time can be a concern. Rest assured, we are taking every possible step keep you and our team safe. I want to personally thank you for your business and continued loyalty during this time. The situation is continually evolving and we will keep you updated as changes arise. 

Gary Jackson
Jackson Comfort Systems, Inc.

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"Pete was a wonderful tech. He knew my Luxaire furnace and answered all my concerns. A follow up call from Lori was greatly appreciated. Great Company with Great People working for them!!!!!"

Vito, Macedonia

"Always leave me satisfied. Timely in every way. Great staff including the office workers. Mr. Jackson must treat his team right. He’s retained some really fine techs that represent their employer very well. Thank you!!"

Brad, Streetsboro

Jackson Comfort went above and beyond to get our tankless water heater installed before a holiday weekend so we would not be without hot water for 4 days. (We had come home from vacation to find our hot water heater toasted)

Bill, Medina

Jackson has been our HVAC service provider since 1984. They have always been courteous, timely, and knowledgeable. I strongly recommend them to any acquaintances to handle their A/C, heating needs.

David, Twinsburg

Jackson comfort is the only contractor I use and recommend. They are top-notch and A-1 in my opinion. Everyone there from the ladies who answer the phones and set appointments, to the technicians are great professionals!

Kathy, Northfield

With Jackson Comfort, we have no heating and air-conditioning concerns.

John, Hudson

Jackson installed my furnace and air-conditioner 15 years ago. I would definitely recommend them to friends. Excellent service.

Nancy, Macedonia

Jackson Comfort has serviced my furnace for years and I wouldn’t call anyone else.

Lesco, Akron

To see more reviews, or to give us one yourself, visit Yelp, YP, Google, or Facebook!