• Warranty Questions

    • Do you offer extended warranties?
      Yes. Our systems come with up to a 12 year parts and labor warranty (the highest in the industry) and a 20-year to lifetime heat exchanger replacement warranty.
    • What if I get a lemon?
      Your satisfaction is our priority. With our No Lemon Guarantee, if any product from Jackson Comfort should fail three times for the same problem, within a period of 2 years of the date of purchase (as verified by Jackson Comfort), Jackson Comfort will gladly replace the equipment. No one else can make a pledge that strong.
  • Maintenance Questations

    • How can I protect my investment from needing repairs?
      While there is no guarantee your furnace or air conditioner will never need a repair, there are ways to limit them. Changing your filters often (our techs can advise you on the proper length of time), making sure your vents are not blocked, and keeping your furnace and air conditioner clear of any obstructions will help your unit run more efficiently. It is also a good idea to have an HVAC professional maintain each part of your unit every year to calibrate your safety devices and clean the main “organs” of your furnace and air conditioner. Annual maintenance is also required for extended warranties.
  • Installation Questions

    • How long will you protect my home during the installation process?
      Preparation for the installation includes protection of your home with drop cloths, floor protection, and shoe booties. Then we carefully remove the old system and all the associated components and dispose of them for you.
    • How long will it take to install my new system?
      It depends. Different homes need different types of systems and therefore, will fluctuate the installation time. A home installing only a furnace could be accomplished by mid-afternoon. High efficiency equipment could take up to 2 days to complete. And multiple systems will take longer. We pride ourselves in doing the best job out there and believe that rushing your technicians does not translate to better work. We take our time so you don’t have issues later.
  • About Jackson Comfort

    • Where do you service?

      To see specific cities that we service, click here.

    • What services do you provide?

      We provide service for the following home systems:

      • Furnaces
      • Air Conditioners
      • Boilers
      • Heat Pumps
      • Water Heaters
      • Ductless Systems
      • Geothermal

      We can also help with these system accessories:

      • Humidifiers
      • Dehumidifiers
      • Air Cleaners
      • Air Purifiers
      • Zoning Systems
      • Thermostats

      As well as these types of heating fuel:

      • Natural gas
      • Electric
      • Propane
      • Oil
      • Waste oil

      If you are interested in commercial services, please call us at (330) 525-8558.

    • Is there a fee for a service call?
      Yes. The cost is $89 for the diagnostic fee to cover the cost of the technician's visit, the diagnosis of your system's problems, and a quote for the repair options. You will be advised of the issues found as well as remedies to fix the issues at hand. If you decide to replace your system instead of repair it, the diagnosis fee will be credited toward your replacement purchase.
    • How long have you been in business?
      We have been serving the Greater Cleveland-Akron area since the 1920’s. For more information about our history, click here.
    • How late can I call for service?

      Call anytime! We’re here and ready to go 24/7, all year long. Give us a call at (330) 525-8558.